Privacy Policy

1. Introduction and Scope

At Surya Pets Funeral Services ("we", "us", "our", "Surya Pets Funeral"), operating from Yelahanka, Bengaluru, Karnataka, India, we recognize that when you contact us, you are often navigating one of the most emotional and vulnerable moments of pet ownership. We hold your trust in the highest regard and are committed to safeguarding the privacy, confidentiality, and security of all personal information shared with us.

This Privacy Policy outlines the types of personal data we collect, how we process and store that information, the measures we take to protect your data privacy, and the rights you hold under applicable Indian data privacy regulations and standards. By contacting our helpline, booking pet ambulance transport, requesting cremation or burial services, or utilizing our website, you agree to the terms set forth in this Privacy Policy.

2. Information We Collect

To provide seamless, 24/7 pet funeral, cremation, burial, pooja, and ambulance services across Yelahanka and greater Bengaluru, we collect necessary personal and logistical data, including:

• Contact Information: Full name, telephone/mobile number, email address, WhatsApp contact details, and emergency alternative contacts.
• Location & Address Data: Pickup address (home address, veterinary clinic, or animal hospital), landmark details, and geographic location coordinates required for pet ambulance dispatch.
• Pet Details: Companion animal's name, species (dog, cat, bird, small pet), breed, approximate weight, age, and any specific family preferences for last rites (e.g., wooden casket sizing, individual vs. group cremation, Hindu pooja preferences).
• Transaction & Service History: Invoicing details, chosen service packages, payment confirmation records, and memorial urn customization instructions.
• Digital & Communication Records: Phone call notes, WhatsApp messaging history, website form submissions, and anonymized website analytics (IP address, browser type, device details).

3. Purpose & How We Use Your Information

We use the collected personal information strictly for operational and service delivery purposes directly related to your pet's funeral arrangements. Specifically, your data is utilized to:

• Dispatch our 24/7 pet ambulance team promptly to your location in Yelahanka, Jakkur, Hebbal, Sahakara Nagar, Vidyaranyapura, or other Bengaluru areas.
• Coordinate cremation times, ground burial plot preparations, and cold storage freezer box scheduling.
• Arrange religious last rites and Hindu pooja ceremonies with experienced priests according to your family's spiritual customs.
• Deliver customized wooden memorial urns, engraved triptychs, glass keepsake vials, or grave markers to your doorstep.
• Provide transparent invoices, billing receipts, and post-service confirmation.
• Improve our service quality, customer support response times, and website user experience.

4. Absolute Confidentiality & Non-Disclosure Guarantee

Surya Pets Funeral Services operates under a strict strict non-disclosure policy regarding family grief and private ceremonies. We explicitly guarantee that:

• We NEVER sell, rent, trade, or monetize your personal details, phone numbers, or email addresses to third-party marketers, advertisers, or lead generators.
• Personal photographs, family ceremony photos, or memorial images taken during funerals are NEVER published online or shared on social media without explicit, written opt-in consent from the pet owner.
• Information is disclosed only to essential internal operational personnel (ambulance drivers, cremation facility operators, priests) directly involved in completing your pet's last rites.

5. Data Security and Storage Practices

We implement robust physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, or misuse. Digital records are stored on secure servers with encrypted access protocols. Physical documents and service logs are stored in restricted-access office facilities at our Yelahanka headquarters.

While no transmission over the internet or cellular networks can be guaranteed 100% secure, we continuously update our digital security measures to prevent unauthorized data exposure.

6. Cookies, Analytics & Third-Party Embeds

Our website uses basic, non-intrusive cookies and analytical tools to measure overall website traffic, page view performance, and technical health. These cookies do not store personally identifiable sensitive information.

Our website embeds third-party services, including Google Maps (for facility location display) and WhatsApp direct chat buttons. Interacting with embedded third-party components is governed by the respective third-party privacy policies (Google Privacy Policy & Meta Privacy Policy).

7. Data Retention & User Rights

We retain customer service records and invoice logs only for as long as necessary to fulfill legal accounting requirements, tax obligations, and to provide follow-up memorial support upon request.

You maintain full rights regarding your personal information. At any time, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate contact information.
• Request permanent deletion of your contact records from our communication databases, subject to statutory record-keeping laws.

8. Policy Updates and Contact Information

Surya Pets Funeral Services reserves the right to update or modify this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any updates will be posted directly on this page with an updated effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data privacy, please contact our privacy compliance officer directly: